Instant Evaluate

Instant Evaluate is an automated customer feedback management software. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Instant Evaluate is based in Casselberry, Florida. You can read more at instantevaluate.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know Instant Evaluate well, your review carries weight here.