Innes systems

Innes systems is a software company based on core products. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Customer Service, Project Management and Real Estate. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Innes systems is based in Larchmont, New York. More on innessystems.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Innes systems, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.