In-App Chat

In-App Chat is a communications fabric for intelligent things.The platform features 1ChatBot which allows the orchestration of NLU providers. In practice that means answering common questions automatically and routing the rest to people.

The natural audience is support teams with high volume. Alongside the main category they mention Chatbot, Messaging, Natural Language Processing, Telecommunications and Unified Communications. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

In-App Chat is based in San Francisco, California and around since 2015. More on inappchat.io.

Things worth asking about: training sources, accuracy on your own docs, and escalation paths. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know In-App Chat well, your review carries weight here.