imperson

imperson develops enterprise chatbots for sales and marketing using a proprietary conversational AI technology. Put simply, it is about answering common questions automatically and routing the rest to people.

It makes the most sense for support teams with high volume. Alongside the main category they mention Artificial Intelligence (AI) and Chatbot.

imperson is based in Los Angeles, California and founded in 2014. Their site is imperson.com.

Our checklist for this category: training sources, accuracy on your own docs, and escalation paths. Ask for a trial on your own data, not a canned demo.

If you have worked with imperson, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.