iMerit

iMerit provides AI data solutions across computer vision and natural language processing for AI developers. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Analytics, Artificial Intelligence (AI), Computer Vision, Crowdsourcing and Customer Service. They are a very large team, 5,000+ people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

iMerit is based in San Jose, California and around since 2012. Their site is imerit.net.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with iMerit, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.