iHaveAnswer

iHaveanswer is a third party technical support helpdesk that provides remote technical help for various devices. The job it does: keeping every contact, deal and follow-up in one place so nothing slips.

Who is it for? Mostly sales teams and founders who are tired of spreadsheets. They also list CRM, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

iHaveAnswer is based in New York, New York. Their site is ihaveanswer.com.

Before you commit, look at pipeline stages, email sync, mobile app, and what reporting costs extra. A short pilot with your real data tells you more than any demo.

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