IETLink

IETLink offers real-time monitoring and dashboard tools for landfill operations. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Business Process Automation (BPA), Cloud Computing, Collaboration, Consulting and Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

IETLink is based in Lakeland, Florida. Their site is ietlink.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

If you have worked with IETLink, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.