Icon Advisory Group

Icon Advisory Group is a provider of pricing intelligence and lending analytics solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Analytics, Banking, Customer Service and Real Time, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Icon Advisory Group is based in Dallas, Texas and around since 1994. Their site is iconadvisory.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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