Icarus

Icarus is a software & consulting firm that focuses on utilizing mobile & wearable technology to reduce human error for critical operations. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Consulting and Mobile. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Icarus is based in Key Largo, Florida. You can read more at icarusops.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Icarus, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.