i-Comm Connect

Revolutionizing CX through WebRTC Technology | Eliminating the need for frustrating IVRs and expensive 1-800# numbers. That is the short version of i-Comm Connect. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Cloud Data Services, Communications Infrastructure, Customer Service, Information Services and Telecommunications. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

i-Comm Connect is based in Portland, Maine. More on icommconnect.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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