Hyland

Hyland is a software company that provides enterprise content management and process management software solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Content, Customer Service, Document Management and InsurTech, so expect those to show up in the feature set. They are a large team, 1,001 to 5,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

Hyland is based in Westlake, Ohio and founded in 1991. More on hyland.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

Nobody has reviewed Hyland on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.