Horn

Horn is a low-code platform for easily integrating telepresence into the application, mobile app, and website. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Audio, Customer Service and Mobile Apps, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Horn is based in Troy, Michigan. You can read more at horn.co.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Horn, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.