Hit Rate Solutions

Hit Rate Solutions is a global provider of contact center services to companies worldwide. In practice that means building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. Related areas on their profile: Call Center, Direct Marketing, Enterprise, Outsourcing and Virtual Assistant. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Hit Rate Solutions is based in Chicago, Illinois and around since 2008. More on hitratesolutions.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

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