HetrixTools
HetrixTools is an online tool that gives webmasters a useful set of monitoring tools
Overview
HetrixTools is an online tool that gives webmasters a useful set of monitoring tools. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service, Document Management and Ticketing. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
HetrixTools is based in Beaverton, Oregon. More on hetrixtools.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
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Key features
Document Management
Ticketing
Company
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