HelpWire

HelpWire simplifies remote desktop support, quickly resolving IT issues for families and businesses, anytime, anywhere. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Technical Support, so expect those to show up in the feature set. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

HelpWire is based in Reston, Virginia. You can read more at helpwire.app.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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