Helprace

Helprace is a one-stop customer service software solution for helpdesk management and community building. In practice that means building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. They also list Cloud Computing, Customer Service and Ticketing, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Helprace is based in Tampa, Florida and around since 2011. Their site is helprace.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Get the renewal terms in writing before the first invoice.

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