Heavy

Heavy works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. They have not published a longer description, so we lean on what their category usually involves.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service, Data Integration, Robotic Process Automation (RPA), Robotics and Training.

Heavy is based in Houston, Texas. You can read more at heavyrobo.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

Every review on Revaw shows how it was verified, so if you know Heavy well, your review carries weight here.