HDI

HDI became the first professional association created for the technical support industry. The job it does: building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. They also list Association and Communities, so expect those to show up in the feature set. As a large company team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

HDI is based in Colorado Springs, Colorado and around since 1989. You can read more at thinkhdi.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

If you have worked with HDI, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.