Hawk

Hawk: 👁️Seeing is believing. Visual website analytics. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Analytics, Customer Service, Cyber Security, Developer Tools and Software Engineering. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Hawk is based in Providence, Rhode Island and around since 2018. More on usehawk.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Hawk, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.