Hallway

Hallway provides a Slack integration that schedules spontaneous or 1:1 video breaks, manages settings, and tracks engagement. The job it does: answering common questions automatically and routing the rest to people.

It makes the most sense for support teams with high volume. Related areas on their profile: Chatbot, Podcast and Video Chat.

Hallway is based in San Francisco, California. More on hallway.chat.

Things worth asking about: training sources, accuracy on your own docs, and escalation paths. Get the renewal terms in writing before the first invoice.

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