GupShup

Gupshup offers a platform for businesses to build AI-powered messaging, chatbots, and customer engagement. The job it does: keeping every contact, deal and follow-up in one place so nothing slips.

It makes the most sense for sales teams and founders who are tired of spreadsheets. They also list Artificial Intelligence (AI), CRM and Messaging, so expect those to show up in the feature set. They are a large team, 1,001 to 5,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

GupShup is based in San Francisco, California and around since 2004. Their site is gupshup.io.

Our checklist for this category: pipeline stages, email sync, mobile app, and what reporting costs extra. Ask for a trial on your own data, not a canned demo.

If you have worked with GupShup, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.