GTL

Global Tel Link is an innovation leader in correctional technology and payment services solutions. That is the short version of GTL. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Telecommunications, so expect those to show up in the feature set. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

GTL is based in Mobile, Alabama and founded in 1989. Their site is gtl.net.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with GTL, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.