Grypp

Here is Grypp in plain terms. Cloud-based DXP bringing Live Synchronous Digital Interaction to your existing Voice, Chat & Messaging Comms Channels. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Call Center, Cloud Computing, Collaboration, Customer Service and Document Management, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Grypp is based in Midland, Texas. More on grypp.io.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Grypp, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.