GroundWork Open Source

GroundWork Open Source designs and develops powerful IT monitoring software for physical, virtual, and cloud-based infrastructures. The job it does: handling IT tickets, assets and changes in an organized way.

Who is it for? Mostly IT departments. Related areas on their profile: IT Management and Software Engineering. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

GroundWork Open Source is based in Laguna Hills, California and around since 2004. Their site is groundworkopensource.com.

Before you commit, look at self-service portal, asset tracking, and automation. Get the renewal terms in writing before the first invoice.

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