GroundSource

GroundSource is a telecommunication platform that focuses on information gathering that provides a data-rich texting platform. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Telecommunications. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

GroundSource is based in Saint James, New York and founded in 2012. You can read more at groundsource.co.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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