Groove

Groove makes it easy for teams to manage customer service. More than 6,000 businesses deliver better customer support using Groove. In practice that means building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. Alongside the main category they mention Messaging. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Groove is based in Newport, Rhode Island and founded in 2011. Their site is groovehq.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used Groove? Rate it.