GRMS

GRMS provides business software solutions for the manufacturing industry as well as customer support. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service, Enterprise Resource Planning (ERP) and Manufacturing. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

GRMS is based in Hauppauge, New York. Their site is grms.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know GRMS well, your review carries weight here.