Gorgias

Gorgias is a multi-channel helpdesk integrated for online and e-commerce merchants. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service and E-Commerce. As a mid-sized product team themselves (201 to 500 people), they tend to serve customers of a similar scale best.

Gorgias is based in San Francisco, California and founded in 2015. More on gorgias.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Gorgias? Rate it.