Goldcast

Goldcast transforms long-form videos like webinars, social posts, blogs, and emails using AI-powered transcription and editing. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service and Web Development. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Goldcast is based in Boston, Massachusetts and around since 2020. More on goldcast.io.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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