GlowTouch LLC

GlowTouch Technologies is a global provider of outsourced customer support, technology and BPO services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Call Center, Customer Service, Outsourcing and Technical Support. They are a very large team, 5,000+ people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

GlowTouch LLC is based in Louisville, Kentucky and founded in 2002. More on glowtouch.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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