Glowpoint

Glowpoint offers cloud-based video collaboration, network and support services for large and mid-sized enterprises. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: CRM, Information Services and Video. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Glowpoint is based in Denver, Colorado. More on glowpoint.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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