Global Telecom Tools

Global Telecom Tools creates software for telephony providers, specializing in Softswitch and VoIP technology. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Telecommunications and VoIP, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Global Telecom Tools is based in Roswell, Georgia. More on globaltelecomtools.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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