Gladly

SaaS Customer Service AI Platform. That is the short version of Gladly. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Artificial Intelligence (AI), Customer Service and Technical Support, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Gladly is based in San Francisco, California and around since 2015. Their site is gladly.ai.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

Nobody has reviewed Gladly on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.