Giant Otter Technologies
Giant Otter Technologies is a conversation authoring company that builds bots bottom-up from call recordings...
Overview
Giant Otter Technologies is a conversation authoring company that builds bots bottom-up from call recordings and live chat transcripts. In practice that means replacing internal email with channels and direct messages.
Who is it for? Mostly every team. Related areas on their profile: Artificial Intelligence (AI) and Messaging. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.
Giant Otter Technologies is based in Somerville, Massachusetts and around since 2013. You can read more at giantotter.com.
Things worth asking about: search, retention policies, and external guest access. A short pilot with your real data tells you more than any demo.
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Key features
Messaging
Company
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