getReply
simple customer support software
Overview
getReply is a help desk product. Simple customer support software. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service and Messaging. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
getReply is based in Valley Cottage, New York. More on getreply.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
The facts above come from public company records. The score will come from people like you. Used getReply? Rate it.
Key features
Messaging
Company
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