Gate3

Gate3 is an IT company that offers web design & development, software, technical support, and consulting solutions. The job it does: handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. They also list Consulting, IT Infrastructure, Mobile Apps and Technical Support, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Gate3 is based in Elk Grove Village, Illinois. You can read more at gate3.co.

Our checklist for this category: self-service portal, asset tracking, and automation. A short pilot with your real data tells you more than any demo.

If you have worked with Gate3, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.