G2O

G2O builds distinctive customer experiences through technology, user experience, and data & analytics to drive successful outcomes. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Analytics, Consulting, Customer Service, Information Services and Machine Learning. As a mid-sized product team themselves (201 to 500 people), they tend to serve customers of a similar scale best.

G2O is based in Columbus, Ohio and around since 1978. Their site is g2o.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

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