FuseDesk

FuseDesk offers the Help Desk and Messaging Platform for Business with Help Desk, Ticketing, Email, Live Chat, & SMS. Put simply, it is about building software for you when nothing off the shelf fits.

The natural audience is companies with a specific process to automate. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

FuseDesk is based in Walnut, California. More on fusedesk.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

The facts above come from public company records. The score will come from people like you. Used FuseDesk? Rate it.