Fort Dox

Fort Dox is an information technology and software-based company. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Fort Dox is based in Delray Beach, Florida. You can read more at fortdox.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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