focalcxm

FocalCXM is a computer software company that offers customer experience management solutions. In practice that means building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

focalcxm is based in Chantilly, Virginia and around since 2012. Their site is focalcxm.com.

Before you commit, look at portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used focalcxm? Rate it.