Flip CX

Flip CX is a software company that offers an Alexa-like voice AI experience for businesses. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Artificial Intelligence (AI), Customer Service and E-Commerce Platforms. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Flip CX is based in New York, New York and around since 2018. Their site is flipcx.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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