Flexible Solutions

Flexible Solutions integrates Excel, Crystal, and SSRS Reports with Microsoft Dynamics GP using GP Reports Viewer. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service, Software Engineering and Training. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Flexible Solutions is based in Belmar, New Jersey. More on flex-solutions.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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