First Mile Services

First Mile Services is an IT company that provides technology services to startups and existing businesses. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Consulting, Technical Support and Web Hosting. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

First Mile Services is based in Seattle, Washington and around since 1985. Their site is firstmileservices.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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