First Line Software

First Line Software is a premier provider of software engineering, software enablement, and digital transformation advisory services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Alongside the main category they mention E-Commerce. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

First Line Software is based in Cambridge, Massachusetts and founded in 2010. More on firstlinesoftware.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

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