Figure

Figure provides cloud-based point-of-sale and restaurant management software, including POS, online ordering, kiosks, and admin tools. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Analytics, Cloud Computing, Customer Service, Food Delivery and Hospitality, so expect those to show up in the feature set.

Figure is based in Englewood Cliffs, New Jersey. You can read more at figure.dev.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

The facts above come from public company records. The score will come from people like you. Used Figure? Rate it.