FICX

FICX is a customer experience platform that delivers visual content to smartphone devices. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Call Center, Collaboration, Customer Service, Data Visualization and InsurTech, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

FICX is based in Wilmington, Delaware and founded in 2012. You can read more at ficx.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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