Fend

Fend provides a secure way to have situational awareness of IoT-enabled assets. In practice that means handling IT tickets, assets and changes in an organized way.

Who is it for? Mostly IT departments. They also list Big Data, Cyber Security and IT Infrastructure, so expect those to show up in the feature set. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Fend is based in Arlington, Virginia. Their site is fend.tech.

Our checklist for this category: self-service portal, asset tracking, and automation. Get the renewal terms in writing before the first invoice.

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