FeedbackWhiz

FeedbackWhiz provides web-based tools for Amazon sellers to manage, automate, and monitor orders, feedback, and product reviews. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Related areas on their profile: Customer Service. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

FeedbackWhiz is based in San Jose, California. Their site is feedbackwhiz.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with FeedbackWhiz, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.