FedStore
FedStore is an award winning provider of innovative public sector information technology product solutions
Overview
FedStore is an award winning provider of innovative public sector information technology product solutions. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.
It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
FedStore is based in Reston, Virginia and founded in 2001. Their site is fedstore.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
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