FCCGroup

FCCGroup offers QuickBooks and the FCC Accounting System for VAT, GST, and electronic invoicing. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Accounting and Customer Service, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

FCCGroup is based in Totowa, New Jersey. More on fcc.inc.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with FCCGroup, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.